Age Verification Policies
HOW DO WE VERIFY 21 PLUS?
Hiddenhills.club uses Age Checker to verify the age of the person ordering. The system is built into the checkout process.
WHAT IS AGE CHECKER?
AgeChecker.Net is an age verification technology used by online stores that sell age-restricted products such as electronic cigarettes, tobacco, alcohol, etc. Age verification is required by many federal and state laws. Our job is to provide websites with legally accepted records showing that their sales have been age verified. We do so in a way that is as unobtrusive to you, the customer, as possible.
HOW DOES AGE CHECKER WORK?
For most customers, we only require name, date of birth, and address. If we cannot verify your age automatically, we will prompt you to submit an image of your government-issued photo ID - the same one you would present in a retail store to buy the same product. Please note that the software is often able to retrieve your name and address automatically from your payment or shipping credentials. In this case, you will only have to input your date of birth manually.
HOW LONG DOES VERIFCATION TAKE?
Age Checker can verify about 90% of U.S. customers instantly using just their name, address, and date of birth. If you cannot be verified automatically using basic order information, you will be prompted to submit an image of your photo ID. This process is easy and occurs within our popup; you will not be redirected from the checkout page. Once you have submitted a photo ID, it usually takes 10 to 30 seconds to verify you, depending on the number of requests in our queue.
DO I NEED TO VERIFY EVERY ORDER?
If you've uploaded an ID once and use the same name, address, and date of birth for your next order, you won't be asked to submit an ID again. If one of those three things changes or is entered inaccurately, we won't recognize you, triggering the ID prompt
WHAT IF I FAIL AGE VERFICATION?
If the inital check does not work you will be prompted to submit a photo ID to complete the age verification process, we will accept a government-issued ID such as a driver's license, state identification card, military ID, or passport. Your name, date of birth, and the expiration date must be visible, and name on the ID must match the name on the rest of your order information. The date of birth you enter into our popup must also match the ID, even if both are above the minimum age. Accurate records will allow you to pass the ID prompt next time. Certain IDs, such as military IDs, require images of the front and back to show us the necessary information. If you are having trouble uploading two images in one submission through our popup, please email them as attachments to email@example.com and we will manually verify your order. Since we delete ID submissions automatically, two separate submissions cannot be verified.
CAN I COVER SENSTIVE INFOMATION ON MY ID WHEN SENDING IN?
Yes, as long as we are able to clearly see your name, date of birth, the expiration date, and enough of the ID to verify that it is real, you may cover other information such as your driver's license number and address.
WHAT HAPPENDS IF I AM DENIED?
If Age Checker cannot verify your age, we will cancel the order and refund the card used for checkout. Unfortunately, this will also cancel your account with us.
IS MY INFORMATION SECURE?
The information you provide is used solely to verify your age. Age Checker will never share or sell data to third-parties. Your privacy and security are important to us. Access to all of our services is protected with strong 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet. Age Checker will securely store your date of birth, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not stored; they are deleted as soon as you are verified.
CUSTOMER RESPONSIBILTY TO VERIFY
If you cannot be verified using the automated system, We will attempt to contact you to confirm your age via email; please check your inbox and spam folder for verification emails. If no response is received within 30 days of the order, we will cancel your order with a 15% restocking fee to cover verification costs and restocking.